Home / Refund and Returns Policy

Refund and Returns Policy

 

 

At 804 Gadgets, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Return Policy

Eligibility for Returns

  • You have 14 days from the date you receive your order to request a return.
  • To be eligible for a return:
    • The item must be unused, in its original condition, and in the original packaging.
    • All accessories, manuals, and included items must be returned.
    • The item must be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Clearance or final sale items.
  • Items damaged due to misuse, neglect, or unauthorized modifications.
  • Perishable or consumable items (e.g., batteries or cleaning supplies, if applicable).

2. How to Initiate a Return

  1. Contact Us: Email our customer service team at contact@804gadgets.com within 14 days of receiving your item. Provide your order number, details of the product, and the reason for the return.
  2. Wait for Approval: Once your return request is approved, we will provide instructions for returning the item, including the return address.
  3. Ship the Item: Return the item in its original packaging along with proof of purchase. Customers are responsible for the return shipping costs unless the item was defective or incorrect.

3. Refund Policy

Eligibility for Refunds

  • Refunds are issued after we receive and inspect the returned item.
  • If the item meets our return eligibility criteria, a refund will be processed to your original payment method.

Refund Timeframe

Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Partial Refunds

In certain situations, partial refunds may be granted, such as:

  • Items not returned in their original condition or missing parts.
  • Returns requested outside the 14-day window but approved at our discretion.

4. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us at contact@804gadgets.com within 48 hours of receiving the item.
  2. Provide photos or videos of the damaged or defective product along with your order number.
  3. We will evaluate the issue and provide a resolution, such as a replacement, refund, or repair.

6. Return Shipping Costs

  • Customer Responsibility: Unless the item was defective or incorrect, customers are responsible for return shipping costs.
  • Shipping Errors: If we shipped the wrong item or a defective product, we will cover the return shipping costs.

7. Important Notes

  • Items returned without prior authorization may not be accepted.
  • Original shipping fees are non-refundable unless the return is due to our error.
  • We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing insurance.